InfoQuest Customer Satisfaction Surveys
Your best response rate for B to B customer satisfaction surveys.
Using up to 60 questions and statements.
Attributed feedback from your most important clients.
Giving you the feedback you need to increase profitable sales.
InfoQuest’s customer satisfaction survey method generates an amazingly high response rate of over 70%. Keep in mind that the industry standard ranges from 5% to 50%, depending on the media used. Even with the most expense survey method: the dreaded telephone survey, the average response rate rarely breaks 50% — and that’s for short surveys that don’t offer much depth!
Our method of customer survey method makes the impossible possible. Generally, when you improve response rates, you lower the amount of detail your survey requests. Likewise, when you increase the detail in your survey questions, you decrease response rates. The InfoQuest method allows a record-breaking response rate while still obtaining detailed, attributed feedback.
Attributed feedback gives you greater control as you discover who thinks what
Box survey respondents also complete their own written feedback
We’ve been doing customer satisfaction surveys since 1989 – we’ve fine-tuned and optimized the process to what it is today.
InfoQuest is recognised as the most cost effective, dynamic and actionable business-to-business customer satisfaction survey available.
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